Due to the way rimless frames are manufactured, they require a lot more work to reglaze and are at higher risk of breaking. This is why we include 1.6 index (thinner and lighter) lenses as standard, as well as an Anti-Reflective coating. It minimises the risk of breaking during.
Unfortunately we cannot take responsibility for frames that have been inadequately packaged and thus damaged on the journey through the postal system. Please ensure your frames are in a suitable (preferably hard plastic) glasses case, and put in a padded Jiffy envelope or box where they will be safe.
Once you have placed your order via our website, your frames can be sent, along with your emailed order confirmation, to Reglaze Department, Direct Specs, 5 Hollies Court, Cannock, Staffordshire, WS11 1DB.
If you choose an alternative frame from your unsuitable one, the price will be calculated based on what you paid for your reglaze, and any extra payment will need to be taken over the phone. Once payment has been made, your chosen reglaze lenses can go into the new.
This is rare as we ask our customers to check over their frames before sending them out to us. However, if we do receive your frame and deem it unsuitable for a reglaze, we will send you an email to let you know and start making preparations to return.
Once we have received your glasses at our offices and deemed them suitable, it will usually take a maximum of 7-10 working days to do the reglaze and ship your new specs back out to you.