What happens if you receive my frame and find it’s unsuitable?

This is rare as we ask our customers to check over their frames before sending them out to us. However, if we do receive your frame and deem it unsuitable for a reglaze, we will send you an email to let you know and start making preparations to return your frame to you. If you have checked the box during the checkout process that you would like to be told of “similar alternative frames” upon discovery that your current frames are unsuitable, one of our sales staff will be in touch via email to show you any similar in style frames you may like instead. If you did not check the box or you are not keen on any of the alternative frames, the payment for the reglaze itself will be refunded within 7 days, however we will retain the postage charge to send back your frames.

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