The following terms and conditions apply to online purchases only:
2. Cancellation and Changes
7.1 As frames (especially plastic frames) can become brittle and flawed with age, reglazing is to be carried out at the customer’s own risk and Direct Specs cannot be held liable for any breakages as a result of this.
7.2 Reglazing cannot be carried out on the following products: Non-prescription sunglass frames, goggles, safety glasses or ready-readers.
7.3 Each frame sent into us for reglazing will be examined by our trained lab technicians to ensure it is in an all-round serviceable condition. Any decision regarding the suitability of your frame for reglazing will be made at the sole discretion of Direct Specs.
7.4 If your glasses appear unsuitable for reglaze on arrive to our office and you do not like/chose not to receive similar alternatives, we will let you know via email and send your glasses back to you as soon as possible using Royal Mail’s Signed-For postage. Your reglaze cost will be refunded to you within 7 days, however we will hold onto the £4.50 postage charge in order to cover the cost of sending your unsuitable frame back to you.
7.5 If you decide you like one of our alternative frames and it is more expensive than the original cost of the reglaze, we will need to take the extra payment over the phone before we can continue with your order. Our customer care team will be in touch with you via email in order to arrange a suitable date and time to call you for payment. Your old frames will be held onto until your new ones are complete and then both pairs will be sent out to you at the same time.
7.6 Please ensure you pay the correct amount of postage when sending your frames to us as any undelivered packages left at the Post Office due to insufficient postage paid will not be collected by us and will be returned to you by Royal Mail if you included a returns address. This agreement is between the customer (you) and Royal Mail, and is out of the control of Direct Specs.
7.7 If you pay for your order online and we do not receive your glasses within 28 working days, we will refund your order automatically unless you have been in touch to indicate otherwise. If then you decide to send your glasses, payment will need to be re-taken over the phone.