When ordering online, we ship all orders out using Royal Mail, which takes 2-3 days and requires a signature on delivery. If Royal Mail are not able to deliver your glasses, they may leave you a card and take your parcel to a local Royal Mail depot for collection at your convenience.

For more information on Royal Mail and the services they offer, visit their website at www.royalmail.com.

If you live locally to one of our branches, you are welcome to collect your online order in your closest branch. Simply choose “Click & Collect” as your delivery method and select the branch in question. The branch will then be in touch with you when your specs are ready to collect.

We advise that your glasses will be posted within 10 working days of your order. This is often much sooner, but can take longer for multiple frames or complex prescriptions.

If there is any issue with your glasses we will endeavour to replace, repair or refund all reasonable return requests. Please contact our team at sales@directspecs.co.uk to let us know the problem and we will advise of the next steps.

All returns should be posted by recorded delivery to:

Internet Returns
Direct Specs
5 Hollies Court
Cannock
Staffordshire
WS11 1DB

Please note that refunds will not be made for return postage.

We offer a 14 day money-back guarantee for all orders, provided that the glasses are returned in good condition along with all original cases and packaging.

All returns should be posted by recorded delivery to:

Internet Returns
Direct Specs
5 Hollies Court
Cannock
Staffordshire
WS11 1DB

Please note that refunds will not be made for return postage.